Terms of service

1Customer safety comes first

We understand account safety is the #1 priority for every customer. Every service is completed carefully, using experienced workers who follow safe and consistent methods developed over many years.

Your account will always be treated with the same level of care we would use on our own accounts.

2Confidentiality, privacy & safety

All customer information, login details, and conversations remain strictly private.

We never share customer information with third parties. Your account details are accessed via our privacy and security plug-in — no admin, manager, or worker ever sees your login details directly.

For more on how our secure login system works, ask in our Discord support channel after opening a ticket.

3Account security during service

Customers are asked to avoid logging into the account while service is actively being completed unless discussed beforehand.

Unexpected logins may interrupt the service process and create unnecessary risk.

4Fair refund policy

If an order has not started, a refund can be discussed.

Once work has begun, refunds may no longer be possible.

If unexpected issues occur on our side, we will always work toward a fair solution.

5Professional standards

We take pride in long-term reputation and customer trust.

Every order is handled with professionalism, and we aim to provide the highest quality experience possible from start to finish.

6Understanding of game-related services

While we always prioritize account safety and use the safest methods based on years of experience and tens of thousands of orders completed, we cannot be held responsible for any actions or decisions made by Jagex regarding account status or game rule enforcement.

7Our commitment

Our business is built on long-term trust, not short-term transactions.

We value every customer and understand that choosing someone to access your account requires confidence. That trust is never taken lightly.

Your account. Your trust. Our responsibility.